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PBS Video Troubleshooting Guide

System Requirements

  1. Supported desktop browsers: Chrome*, Internet Explorer 9+, Firefox*, Safari*
  2. Mobile devices running: Apple iOS, Android 2.3 and Android 4+
  3. Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices
  4. Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps)

*Latest, or most widely used version


Desired Video is expired

Many episodes are only made available during a limited window following a TV broadcast or rebroadcast. You may be able to find the expired episode for a small charge through iTunes or on DVD at http://shoppbs.org.


Latest episode of a PBS show not yet available

Many of our shows have some lag time between broadcast and streaming availability. If the episode is not available, please check back later.


Stalling or choppy video playback, Audio only streaming

Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience.


Error message saying that I'm outside the United States

Some of our content producers require that we only make their content available to residents of the US. For content distributed via the Internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers.


Error message saying source file not available

There is currently no streaming file for this video which is compatible with your phone / OS.


Video ends only 20 minutes in

PBS limits embedding of full length content on external sites to the first 20 minutes. The full episode can then be watched on any PBS platform or any of our partner sites.

PBS KIDS

Watch videos from your favorite PBS KIDS shows with the PBS KIDS Video app for your tablet or phone.

Downton Abbey Collection

Bring home the complete collection: DVDs, Blu-rays, books, gifts and more. Visit ShopPBS.

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